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July 14-15, 2021 | Virtual Exchange

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Speaker Spotlight Series: Melanie Penna, Senior Vice President of Customer Experience Workforce Alignment, Comcast Cable

We say our employees are at the heart of the customer experience, but what exactly should their role entail? How do we create an environment in which people make meaningful connections as technologies and processes evolve?

Melanie Penna, the Senior Vice President of Customer Experience Workforce Alignment at Comcast Cable, reveals how she builds strategic alignment between people, processes, and technology to create a more human customer experience and build stronger connections in our latest Speaker Spotlight.

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