There are countless tools, techniques and tactics that can be used to enhance the customer experience. However, amid the whirlwind of delving deep into those mechanics, teams and leaders can oftentimes lose sight of the bigger picture. How can you continue to ensure your organization is pivoting toward an environment of customer centricity beyond the technical strategies, and is leveraging this human-centered mentality as an engine for holistic growth? Join this session as we discuss the importance of tying customer value to organizational value and uncover what it truly means to be customer centric.