Doug is an experienced global leader in driving transformational change, building organizational capabilities and culture to produce unique customer experiences, igniting ability to evolve existing business processes as well as handle and create disruption.
Currently, Doug leads a team that is focused on driving innovation by acting as the catalyst to identify, incubate and scale high priority ideas. He works to ensure Alexion is current on trends and opportunities as well as establishing frameworks to accelerate innovation and create space to explore disruptive ideas.
As organizations focus more efforts on improving their CX, many have found human-centered design to be an effective method to create ideal customer experiences. Join this session as we discuss how to use design thinking principles to design new ideal customer journeys, accelerate cultural change in your organization, and apply customer-centric thinking to every customer interaction.
Check out the incredible speaker line-up to see who will be joining Doug.
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