Pathlight is the first end-to-end Realtime Performance Management platform. Our platform combines real-time data analysis, communication, coaching, recognition, and much more, in a product specifically designed to be adopted by the front lines.

Twilio, Earnin, Everlane, MeUndies, and more use Pathlight to empower their agents to manage themselves and their managers to do more in less time. Pathlight is their command center for understanding how their performance and staying on the path to success.

Earnin saw a 6% increase in CSAT and a 4x increase in coaching within two weeks of implementation. “After rolling out Pathlight to over 1,000 advocates who provide 24/7 support worldwide, we've seen our CSAT scores improve in just two months. It is an absolute must-have for customer experience teams worldwide.” - Amber Aslanian, Head of Customer Experience at Earnin.

Pathlight is one place for all your data. Pathlight syncs and summarizes all your data, so you don't have to. We integrate with dozens of platforms, like Zendesk, StellaConnect, MaestroQA, Lessonly, and even data warehouse.

Pathlight is one place for all your communication. Pathlight enables leaders and managers to communicate to agents in one click. Send mission-critical process announcements or one-on-one coaching and know that it is being read and acknowledged. Keep everyone on the same page easier and faster than ever before!