Have you ever had an experience where a voice call was less than optimal in giving or receiving information? Voice alone doesn’t always get the job done as well as voice plus visual engagement. At a time when you can summon services on-demand, we aim to make the world's expertise just as accessible. Streem™ makes customer assistance more convenient and immediate – creating new levels of empathy and agent/customer empowerment. Streem’s video collaboration suite leverages the latest in computer vision, augmented reality, and machine learning using technology already in the hands of end-users and contact centers. Outcomes of Streem-enablement are o Brand-elevating CX o Improved first call resolution and lower session times o Fewer and more efficient truck rolls o Empowered agents that can now “see exactly what the customer sees” and guide them with visual queues o Empowered customers with enhanced DIY assistance Streem integrates directly into your agent’s desktop for ease of escalation to video. Integrations can be done in as little as one day as Streem is typically i-framed into the desktop or rides in another browser tab.
Key Differentiators • No app to download for the consumer • Quick to integrate • True remote augmented reality (AR) • Very intuitive user interface • Incorporates Object Recognition and Optical Character Recognition • Spatial Meshing • Self Service Capabilities • SaaS-based; delivered via web