Why Mauricio?

Maurício Manhães works as SVP, Service Design Director of Client Journeys & Innovation | Center of Excellence for Service Design at Truist Financial Corporation (Charlotte, NC). 

He is the Group Lead of the Service Design Network Academic Task Force. In 2015, he obtained a Doctoral degree in Knowledge Management with a focus on service innovation at the Federal University of Santa Catarina (Brazil) in partnership with the Koeln International School of Design (Germany), with the thesis "Innovativeness and Prejudice: Designing a Landscape of Diversity for Knowledge Creation."

Mauricio often works on consultancy projects, conducts workshops, courses, and lectures on design, design research, service design, and service innovation in several countries.