COVID is causing unprecedented disruption in all industries, with healthcare at the front and center of the crisis. Service Design represent a powerful tool to re-engineer the design and delivery of healthcare service experiences at scale. How can and should Service Design be your secret weapon in the context of COVID? This open discussion joined by Healthcare Focus Day speakers Matt Van Der Tuyn and Viraj Patwardhan seeks to spark open and honest conversation about the challenges and opportunities of Service Design in the current environment.