Amanda Caparelli

Over the past several months, D&I Global surveyed Design & Innovation leaders across a wide variety of industries and positions to determine exactly how the developments that have emerged due to COVID...

Design thinking can help HR professionals to better understand and empathize with employees, both current and prospective, by beginning to understand how to alleviate the pain points associated with a...

Leveraging the power that social media engagement and customer data can provide could lead to potentially transformative changes the future of your company’s user experience.

There is no single agreed upon definition for service design, yet its importance is continuing to grow as more conversations surrounding scaling and operationalizing design are being had within organi...

Every businessperson should – in some capacity – be able to leverage a design thinking mindset when solving problems and working toward more innovative solutions or products for consumers.

AI programs and algorithms are only as neutral and fair as their programmers, designers, and the data they have been trained on. Design thinking can serve as an effective way to think more mindfully a...

Properly understanding the journey that any given customer may take when interacting with your brand, product, or service is critical in today’s consumer-driven market.

Key aspects behind how the banking industry has been run for decades are massively shifting in order to keep up with the today’s digital consumer expectations.

While customer experience puts the customer at the center of design implementation and management, service design takes this human-centered approach one step further.

Fjord has worked to create an applicable, simple way to distinguish the meaning of Service Design in people’s day-to-day lives, utilizing the relatable example of two coffee shops.

Becoming a design-led organization is easier said than done. When considering the vast inconsistencies between design and business, interactions are frustrating and oftentimes ineffective.

As consumer expectations increase and the demand for digital service grows, it is critical to prioritize meaningful engagement and customer loyalty through personalization.