Experience Design

In the past, automated digital customer experiences were expected. Now, expectations for the customer journey have shifted.

Consumer retail has irreversibly changed, meaning a seamless customer experience online and in-store has become more important than ever before.

Why is the Customer Experience so important when it comes to eCommerce and how do you ensure it's a pleasant one? Let's find out.

Learn why company culture is vital to a satisfactory consumer journey.

There’s been a lot of talk about digital accessibility lately. Much of this talk comes in response to a lawsuit against Domino’s Pizza, who was recently sued for their website not being accessible eno...

Women in Design Leadership, in all corporation, ownership, and freelance work, greatly increased over the last few years. However the challenges of managing home & work life, finding your voice, and...

As COVID-19 is holding many people captive under the roof of their homes, people’s desire to for human interaction is greater than ever. Dating apps are taking initiative to keep these hopeless romant...

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it...

Leveraging the power that social media engagement and customer data can provide could lead to potentially transformative changes the future of your company’s user experience.

Designers—remember that you are essentially creating these products for users. It is of utmost importance to take the time out of your day to listen to your users’ needs. With that being said, let’s t...

Journey maps are an effective tool to evaluate a customer’s experience with a brand to identify issues and opportunities that drive toward revenue growth, profitability, and market share.

Thanks to media, more and more people are aware of women’s call for equal rights as men. While there's still a lot of males are dominating the leadership roles in the UX field, check out some of these...