Service Design

In the past, automated digital customer experiences were expected. Now, expectations for the customer journey have shifted.

Consumer retail has irreversibly changed, meaning a seamless customer experience online and in-store has become more important than ever before.

Why is the Customer Experience so important when it comes to eCommerce and how do you ensure it's a pleasant one? Let's find out.

Learn why company culture is vital to a satisfactory consumer journey.

With people remotely working from home after the COVID-19 eruption, many companies have been taking secondary measures to stay connected with their coworkers by sourcing Zoom.

Women in Design Leadership, in all corporation, ownership, and freelance work, greatly increased over the last few years. However the challenges of managing home & work life, finding your voice, and...

Despite a handful of companies reluctantly letting go of their employees, there are still a handful of companies who are trying to grasp hold of their employees.

With the virus exponentially growing at an alarming rate, most businesses and big conglomerates taking extensive precautionary measures in order to keep their customers’ health in check.

There is no single agreed upon definition for service design, yet its importance is continuing to grow as more conversations surrounding scaling and operationalizing design are being had within organi...

Service design, blending an empathy-first approach with many tenants typically associated with systems thinking, creates a strong platform to solve many big, hairy, audacious problems.

While customer experience puts the customer at the center of design implementation and management, service design takes this human-centered approach one step further.

Fjord has worked to create an applicable, simple way to distinguish the meaning of Service Design in people’s day-to-day lives, utilizing the relatable example of two coffee shops.