CX

If you ask executives today whether it’s their job to have the right answer, most would say yes. In fact, most would say that producing answers to critical challenges facing their organization is how...

Nancy has taken on the challenge here of discussing how we can become Prepared for Disruption: How "Design Thinking" Can Sustain Business in Times of Uncertainty.

Maeda champions the necessary role that artists and designers play in the new creative economy. And in this session, Marisa White and John Maeda discuss exactly how that necessary role pertains, and c...

MURAL will be leading an interactive workshop session demonstrating the specific design tools and techniques that have proven to add millions of dollars to the bottom line. Sponsored by Mural speaker...

Sprintbase will be leading an interactive workshop session where attendees will learn not only how to set up and launch virtual design sprints in minutes, but also the next-level tools and techniques...

In a time of rapid change like today's, it's critical to understand your customer deeply. Reduct.Video will be leading an interactive workshop session about leading a human-centric organization — one...

Join MOFI as we stare boldly in the face of all of the yuck together, and then go set the world on fire with the tools and fearlessness you need to become a qualified well-being champion. Sponsored by...

Journey maps are an effective tool to evaluate a customer’s experience with a brand to identify issues and opportunities that drive toward revenue growth, profitability, and market share.

While customer experience puts the customer at the center of design implementation and management, service design takes this human-centered approach one step further.