Service Design 201

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Service Design offers a unique look at the holistic infrastructure of the customer experience, inclusive of infrastructure, IA, technology, process, and employee experience. The introduction of Service Design into organizations offers an opportunity to explore process as a driver for CX.

  • Service Design is Co-Creative
  • Service Design Real Problems
  • Service Design Requires Active Facilitation
  • Service Design is Reiterative & Reactive

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